Privacy Policy

At Airport Parking Extras, we are committed to protecting the privacy and security of our customers' personal information. This privacy policy sets out how we collect, use, and disclose personal information that we receive from our customers. By using our website and services, you consent to the terms of this privacy policy.

What information do we collect?

We collect personal information from you when you make a booking or register for an account on our website. This information may include your name, address, email address, phone number, and payment information. We also collect information about your vehicle, including its registration number, make, and model.

How do we use your information?

We use your personal information to provide you with the services that you have requested, including meet and greet and park and ride airport parking. We may also use your information to communicate with you about your booking or to provide you with information about our services that may be of interest to you.
We may share your information with our service providers who assist us in providing our services, such as airport shuttle companies or payment processing companies. We will only share your information to the extent necessary for these service providers to perform their functions.
We may also disclose your information if required to do so by law or if we believe that such disclosure is necessary to protect our rights or the rights of others.

How do we protect your information?

We have implemented reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. We use industry-standard encryption technology to protect your payment information when you make a booking on our website.
However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your information.

Your rights

You have the right to access and correct the personal information that we hold about you. You can do this by logging into your account on our website or by contacting us at the contact information below.
You also have the right to request that we delete your personal information. However, we may be required to retain certain information for legal or regulatory purposes.

Changes to this Privacy Policy

We may update this privacy policy from time to time. The updated policy will be posted on our website, and we encourage you to review it periodically.

We may use cookies and other similar technologies to collect information about your browsing activities on our website. This information may include your IP address, browser type, and device type. We use this information to improve our website and to personalize your experience. You can disable cookies in your browser settings, but please note that this may affect your ability to use certain features of our website.

Marketing Communications

If you opt-in to receive marketing communications from us, we may send you emails, SMS messages, or other communications about our products and services. You can opt-out of these communications at any time by following the instructions provided in the communication.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete the information as soon as possible.

International Transfers

Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA), including the United States. We have put in place appropriate safeguards to ensure that your personal information is protected in accordance with this privacy policy, including standard contractual clauses approved by the European Commission.

Changes to this Privacy Policy

We reserve the right to modify or update this privacy policy at any time. If we make any material changes to the policy, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of our website and services after the effective date of the changes constitutes your acceptance of the updated privacy policy.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements. Once your personal information is no longer required for these purposes, we will securely delete or destroy it.

Data Subject Requests

You have the right to make a data subject request under data protection laws, including the right to access, correct, or delete your personal information. If you would like to make a data subject request, please contact us at the contact information provided below. We will respond to your request within one month, unless the request is particularly complex, in which case we may extend the response time by a further two months.

Data Breach Notification

In the event of a data breach that results in the unauthorised access, use, or disclosure of your personal information, we will notify you as soon as possible and take all necessary steps to mitigate the effects of the breach. We will also notify the relevant regulatory authorities, if required by law.

Legal Basis for Processing

We will only process your personal information when we have a legal basis for doing so. This may include your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests. Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with data protection laws. If you have any questions or concerns about how we handle your personal information, you can contact our DPO at the contact information provided below.

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:

Airport Parking Extras London, UK